Okay. I am going to be harsh this time. I believe sometimes push is necessary to pull something up.
Facebook is great and they have achieved so many things in such small time. But their customer service is the worst in the world. Actually, there is no such thing called “Customer Support” on Facebook.
Let me explain why I have come up to this conclusion:
I set up a new business page and shop currency was by default USD instead of Taka (Taka is my local currency). I tried to change the shop currency from USD to Taka. But guess what, there was no such option! From a community thread, I came to know that I need to deactivate my existing ad account and create a new one with the desired currency. Okay, I did that. I have Payoneer mastercard and it’s currency is in USD but as I can’t change shop currency, I deleted my ad account where USD was the base currency. In the new ad account, I set “Taka” as the base currency. Later I saw this thread: https://www.facebook.com/business/help/community/question/?id=10154412011448984
and came to know that if I delete the shop and create a new shop, I can then change the default currency for the shop! Okay, I did that. I just wished if I saw that thread before deleting my ad account!
Important Question: How to Change Shop Currency on Facebook?
Answer: You need to delete default shop first and then create a new shop to change default currency
After running 2-3 ads, Facebook flagged my ad account! That’s not the end. They also blocked/suspended my payoneer mastercard! What the hell right? I was paying Facebook for “Facebook Ads” and never ever my account was inactive due to “payment”. But as there is no “LIVE SUPPORT” from Facebook and community threads are confusing, I am facing this issue for last 3 weeks!
I did contact them several times from “Advertiser Support”: https://www.facebook.com/business/resources/
and a Facebook representative named “SARA” called my mobile and asked for credit card statement and last 4 digits of my card. I provided them everything on November 5, 2016! Since then, my problem is not fixed. I can’t add my card as Payment method. Check the following image:
After 2-3 emails, on November 11, 2016, I received the following message from “SARA” and since then I heard NOTHING:
Thank you for your reply,
With regards to the card activation, I have escalated and will revert back to you once I receive any reply.
If you have any further questions, please do not hesitate to contact me.
What does “escalated” mean? Is this what Facebook called “escalate”? It’s November 20th, 2016. They didn’t fix my payment method. I don’t have multiple credit cards and as I did nothing wrong, I deserve an answer from them.
On November 15th, 2016, I sent this message to Sara:
Hello Sara Again!
What’s taking so long? It’s been 4 days. I have submitted all the documents you wanted. Now what’s the delay?
NO REPLY RECEIVED!!!
Today I sent her this:
I can’t believe it’s been 9 days and I didn’t get any reply from you or Facebook? What is happening with Facebook? Why are they providing such shitty service recently? I thought Facebook is a great platform for new entrepreneurs but it seems I am totally wrong. Why the hell you guys are not fixing my problem? I am demanding an answer from you. Don’t avoid my question
I am really angry that Facebook is still so childish! I am writing this here as I believe there are 1000s of people who faced similar situation that I am facing today.
Hope Facebook will invest some money for “Live Support” system in the future.
Did you experience similar case? Did Facebook block your card for unknown reason? Then raise your voice through comments! I have created a topic on Facebook too! You can find the topic here: https://www.facebook.com/business/help/community/question/?id=753070634832105