It’s very awkward (sometimes terrifying) when I see my website is loading like forever. I believe you would feel the same when you see your valuable website is responding very slowly. Sluggish response time would mean there is a problem. Most of the common people like me just assume the host server is overloaded and phone their tech support team. Most of the times, the technical support agent will ask for a traceroute report. They sometimes ask for a ping report. When you send them the report, 99% times they are going to say “there is nothing wrong” even you have found several “request timed out” error in your report. Well, if the “request timed out” occasion is like for 2-3 times out of 30 hops that’s quite normal but if it’s over 10, you need to think about it and you should ask for an explanation to your hosting support team.
If you are wondering, how you could understand the traceroute report, well my friend, it doesn’t need a degree, certificate or any kind of specialized training to understand a tracert report. If you read this article, you will hopefully understand about this traceroute report. In this manner, if you ever get slow response from your website, you can easily run a traceroute report and promptly decide whether you require to reach your hosting support team.
First we need to know what is traceroute command?
The Traceroute (also known as tracert) command is an utility program created for demonstrating the time it usually takes for a packet of data to move between a personal computer and a desired destination domain or IP address. The information presented after operating a tracert command / traceroute command are basically a listing of the “hops” that data packets bring on their route to the selected domain or IP address. This tracert command is generally linked with the troubleshooting of interconnection issues.
It’s time to run a traceroute command!
I don’t have Macbook or iMac. I am not rich! I have a Dell Core i5 laptop and I have windows 7 installed in it. I will show you how to use the tracert command with Microsoft Windows operating system 7:
1) First click on “Start” menu > and then on the search box type “cmd” and click OK.
When the report is complete, a “Trace complete” message will show. In order to copy the information of the tracert command, do the following:
A) Right click your mouse on the command prompt window, after that choose “Select All“.
B) Hit the “Enter” key of your keyboard to copy this important information to your pc’s clipboard.
C) Start a new blank document (using Notepad, Microsoft Word or comparable program).
D) Right click on the document, then select “Paste”.
This will put the traced results of the tracert command into the file, that can be saved to your PC for future references.
Do you need to worry?
When you have discovered a hop that tends to have a concern, you can diagnose its location and identify where the problem lies. It might be within your ISP, your network, anywhere along the route, or inside your web hosting provider’s area.
Starting hop is inside your own network. The following hop is your Internet Service Provider. The last number of hops are most likely within your web hosting providers’ domain, therefore if the problem is there I mean in the last couple of hops, you should ask your hosting support team to look further. They may possibly be able to solve it for you. I said “may possibly” in earlier sentence as some hosting providers provide shitty service to the end users and they might claim the issue is fixed but if you check again you will see nothing is fixed!
If your hosting provider can’t fix the issue or gives you false claim about the fix, you need to find another hosting provider. That would be the smart move if you understand it.
Have you ever faced tracert issue with a hosting company? Please feel free to share through comments.